Vaishali Dialani
Provide a short summary of why you should be selected by the community as a Digital Experience MVP
As a recognized, award-winning Woman in CX from Dubai, I am a firm believer in the power of community empowerment. Throughout my career, I've ventured across diverse industries, including fintech, education, healthcare, and more. With a customer-centric approach, I've seamlessly integrated the 'experience' perspective into various contexts, covering digital design, analytics, strategy, research, customer voice, and other DX competencies. Receiving this prestigious recognition would not only shine a much-needed light on the CX community within the DX industry that I am passionate about serving but also inspire professionals to embrace a holistic 'experience' design attitude, ultimately fostering innovation and excellence..
Contributions you have made in the Digital Experience (DX) community online and in-person (i.e., blog posts, podcasts, webinars, encouraged others to join)?
1. Recognized as CX Leader of the Year 2023 Finalist 2. Podcast guest at Web3 CMO Stories - Deciphering Human-Centered Design and User Experience in Web3 with Vaishali Dialani 3. Podcast guest at Thought Leadership Leverage - Starting Thought Leadership Early | Vaishali Dialani 4. Guest Lecturer at Bentley University - Importance of Research in DX 5. Speaker at Sitecore UserGroup Brazil Barbie Edition event - Importance of User research in CXP world 6. Blog for Konabos - Are You Maximizing the Value of Your Digital Transformation Projects? 7. Whitepaper contributor for Conectys - Global CX leaders comment on the latest trends! 8. Blog for CMSWire - Transforming CX by Embracing Difficult Dialogues 9. Speaker at Round Table conference - In The Hot Seat #20 - Does geography impact Customer Experience? 10. Speaker at Connect Leaders Networking event by MyCustomer 11. Podcast guest for The Matrix Green Pill Podcast - Career success in the DX industry 12. Interview for CMSWire with Dom Nicastro 13. Blog for CMSWire - Better Customer Experience: Embracing Vulnerability and Breaking Molds 14. Contributor for the CXM magazine for Top CX books 15. Keynote speaker for CX EMEA: The state of CX in EMEA 16. CXPA DEI Committee Member 2023 17. Guest Lecturer at American University in Dubai - CX in non-tech industries 18. Blog for CXM: Accessible design: creating a positive experience for elderly customers 19. Speaker at Sitecore UserGroup Europe: Importance of user research in composable DXP 20. Blog for CMSWire - From East to West: Women Leading the Charge in Customer Experience 21. Recognized as Digital CX Thought Leader LinkedIn Profile by DCX 22. Blog for CXPA: CXPA Book on CX/Operations Connects the Dots 23. Podcast guest for 'Experience by Design': Transactional to Transformational Experiences with Vaishali Dialani 24. Podcast guest for 'Product Perspectives Podcast': CX mirrors and complements the PM approach 25. Podcast guest for 'The Customer Experience Podcast': Factoring Human Emotions Into Data-Informed Decisions 26. Blog for CXPA: CXPA Book on CX/IT Collaboration Raises the Bar 27. Recognized as #11 among the Top 25 CXM leaders in 2023 28. Recognized as CXPA Emerging Leader Middle East 2022
What encouraging words would you like to share with those new to the community and perhaps new in their career?
As a mid-career level professional committed to being a thought leader in the realm of the human digital experience within the DX world, my primary goal is to contribute meaningfully to the community. I aspire to advocate the success of CX for young graduates and mid-career professionals, instilling confidence in the possibilities that CX professionals can achieve as they progress in the industry. A few key principles have guided my career and continue to do so that I would love to share are: 1. Networking and Collaboration: Building a strong network within your community and industry is essential for personal and professional growth. This builds a platform to connect with like-minded professionals, share ideas, and collaborate on different initiatives. 2. Learn and Apply Knowledge: My deep understanding of DX principles and strategies that I learn allows me to contribute practically to the development and implementation of CX strategies in real-world scenarios. 3. Embrace Your Uniqueness: Your differences are your superpower! Embrace what makes you distinct, as it can be a source of innovation and strength. To make a significant impact, you must take that first step!